Great read! What the team did is most likely confusing discovery research with usability or evaluative research, a well designed discovery study should not be affected by what tools users are currently using, and instead look for current challenges and mental models. Loved to see how the method change naturally led to better insights
Great read! What the team did is most likely confusing discovery research with usability or evaluative research, a well designed discovery study should not be affected by what tools users are currently using, and instead look for current challenges and mental models. Loved to see how the method change naturally led to better insights
Thanks @Dr. Andreea Dalia Lazar!
From the research side, it wasn’t well planned. It was more about what we could quickly find rather than properly prepare.